Not long ago I facilitated a small group session on "crucial conversations" as part of the USaskEM's non-medical expert CanMEDS curriculum. From what I read (and my experience reinforces this) we tend to avoid conflict in the ER. Your workplace is probably no different. Unfortunately, our avoidance to take on challenging interpersonal situations contributes to ongoing inappropriate behaviour which itself creates even more workplace conflict. This topic is so important that people have written books on "difficult" or "crucial conversations".
Courageous conversations are actually an important form of collegiality
The main reason we avoid conflict is fear. It takes courage to do what is right and face the blow-back and so I think we need to redefine these conversations as "courageous". My experiences also have taught me that it is also "collegial" to have them. My hope is that, by reframing the concept, we may begin to shift our approach from disengagement to dialogue - because ultimately we are all professionals on the same side. So read on - comments welcome!
Emotions in the Workplace:
What defines a courageous conversation?
Signs and Symptoms you’re in (or about to have) a courageous conversation:
Why courageous conversations do not happen enough:
Why it is important to know about and have courageous conversations in healthcare:
How we undermine meaningful dialogue:
SILENCE = purposefully withholding information from the dialogue.
Start having courageous conversations by creating inner shifts:
Guiding principles of courageous collegiality:
My 4-p’s of Courageous Collegiality:
How to measure your success:
I would like to acknowledge the authors and resources below without which I could not have learned about this. The picture at the beginning of the blog is free-use media from the web.
Resources | References:
Patterson, Grenny, McMillan & Switzler 2002 . Crucial Conversations: Tools for Talking when Stakes are High . McGraw Hill. [Below is a link, which outlines some of the major points of the book by Jim Force]
Judy Ringer blog post on difficult conversations:
Janine Bowen article on Emotions in Organisations:
Crucial Conversations for Dummies Cheats:
Business Lit blog article
ERmentor on EI: